Refund policy
We want you to be happy with your Zanoa Magic Jewelry purchase. If you are not completely satisfied, you may return your order in accordance with the terms below.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with its original packaging, where applicable
- Free from damage caused by the customer
Please contact us before sending anything back. We will provide you with the return instructions and return address.
The cost of returning an item is the customer's responsibility, unless the item is defective, damaged, incorrect, or applicable consumer protection law requires otherwise.
We recommend using a tracked shipping service when returning an item. We are not responsible for returns lost or damaged in transit when the customer has arranged the return shipment.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
For eligible cancellations under applicable consumer law, we will refund the payments received from you, including the applicable standard delivery charge.
The refund will be processed after the returned item has been received and inspected.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible and provide photos of the item and packaging where applicable.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law.
You may not be required to return a damaged or defective item.
Items that cannot be returned
We cannot accept returns for:
- Items that have been worn, used, damaged, or altered by the customer
- Items returned without prior contact with us
This does not affect any mandatory consumer rights that apply to your purchase.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item where eligible and place a new order.
Statutory rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under applicable law.
If you have any questions about returns or refunds, please contact us before sending your item back.